Frequently Asked Questions (FAQs)

Website Information

What is a Resident Portal? 

The Resident Portal is available to all homeowners who own a property within a community we manage.  This portal will allow you to learn about your community, view live balance information, make updates to your contact information, view association documents (CC&Rs), have access to community forms, and contact your General Manager (LCAM). 

How do I register for the Resident Portal? 

To get started, visit and click “Register Now”. You need your 10-digit account number (located on the first page of your welcome letter), and a valid email address. Once completed, a caliber registration email containing a link will be sent to your email address (please note registration links are often sent to junk/spam folder). Next, click the blue link create your username and password. After you have created the username and password of your choice, the page will refresh for you to log in using those credentials. 

What happens if I forget my username or password? 

If your username or password is forgotten, you can easily recover them by clicking the “Forgot Username” or “Forgot Password” option on our website. Information regarding your username and password will be sent to the email address associated with your account registration.  

Can I use the same email address to register different properties, if I own more than 1 property?

Yes, you can use the same email to register if you have multiple accounts or own multiple properties; however, you cannot use the same username. Try to avoid using your email as your username if you own multiple properties or units. You may also use the same password for multiple accounts.

Where do I locate my community’s CC&Rs (Community documents)?

These documents along with other important documents and forms, are on the Community’s website though your Resident Portal or on the Community Association website.

My balance information does not look accurate.  What does this mean? 

If we have recently acquired your community, balance information may not be accurate for 30-45 days while the community is in transition. Once all records have been verified and uploaded into the system, a statement will be mailed to owners with a balance due. If the transition timeframe has past and you and would like to confirm your balance, please contact our Resident Support Department at [email protected]

How do I opt in to receive electronic communications by email? 

Login to the Resident Portal and locate your account profile page.  On the account profile page, enter your email address and check the box (s) you wish to opt in. 

Contact Information

Who do I contact to report a maintenance issue at my property or in my community? 

You will need to contact your General Manager (LCAM). Their contact information is posted inside your Resident Portal for your community or on the Association Website. To receive a faster response, email any supporting documentation to the manager for their review at [email protected]

I would like to make changes to the exterior of my house, how do I gain approval?

You would need to log into the Resident Portal at with your user credentials, then under the “Documents” section of the site you would find the architectural form for your community. This form would generally be titled “ACB” form. Once completed you would submit the application for review, using the contact information at the top of the form. The ACB meets on the first and third Monday’s each month. ACB Permit requests are due to the office by the end of the business day on the Wednesday before the committee meetings of each month. Review may take up to 30 days. Once a decision has been made the board would notify you in writing regarding the outcome and should pick up the approved permit from the management office.

Payment Information

Where do I mail my payment?

To pay by mail, make the check payable to your community’s name, and mail it to the address below: 

Payee: CVPOA 
Alliance Processing Center  
P. O. Box 621055
Orlando, FL 32862-1055 

How do I set up bill pay services with my bank?

If you would like to set up bill pay services with your bank, please use the following information:

Payee Name: CVPOA
Address: Alliance Processing Center
P.O. Box 621055
Orlando, FL 32862-1055

Acct #: (Found on your welcome letter)
Please note: If your previous association also used services through Alliance, please be sure to delete and add your new account number, as provided.

Is there an option to pay my assessments online? Where can I find my balance? 

For online payments, visit After you have chosen to register for a login and created an account, locate the “Make a Payment” option. The location may vary depending on your community’s website.  

Why does my account show a zero balance after the due date?

All assessments are due on the 7th of April each year and due no later than May 7th.
Please note, assessment charges are not posted until the date the payment is due.  If the due date falls on a weekend or holiday, the assessment charge will be posted the next business day.  However, you can still proceed with making your payment online, simply enter the amount due, as shown on your coupon slip.                                             

Does Leland Management process payments over the phone? 

Due to liability concerns, Leland Management will not process payments over the phone.   

I have not received my assessment statement or coupon booklet.  When will it arrive? 

Statements are ordered as quickly as possible.  If you are awaiting a statement and do not receive it within 2-3 weeks after receipt of your letter, please contact our Resident Support Department for assistance by calling 407-781-1188. Monday – Friday 8:30 am- 5 pm.

Is there a grace period for my community? What happens if my payment is late? 

All payments are due by May 7th each year. Late fees, interest, collection fees and administrative costs may apply to your balance due, if your payment is not posted onto your account within the associations due date or grace period.  Payments initiated or mailed on the last date of the grace period will result in a late payment. Please take this time to review your community’s bylaws and policies regarding the effect of non-payment of assessments or late payments.  This information can be found on our website via your Resident Portal under your community’s documents. 

How long does it take for my payment to post to my account?

Payments made online may take up to 5 business days to process and mailing a payment may take 5-7 days to process. 

I had automatic payments set up with the prior management company.  Will this continue? 

No, the automatic payments will not continue. You will need to re-establish a new reoccurring payment(s), using the new banking information provided below. This can be done online at the payment link below at no cost, or by sending in a signed ACH form located in your coupon booklet and include a voided check from your U.S. checking or savings account.

What would happen to my payment if I mailed my payment to prior management?

In most cases, prior management company will forward the payments to our office for processing.  We do not recommend placing a stop payment as it may result in bank fees should your payment be received.  If your payment is not deducted from your account within the next 10 business days, please contact our Resident Support Department at [email protected].  

Who do I contact for billing or payment questions? 

This information can be found online at any time in your Resident Portal. Our Resident Support Department is available, Monday – Friday, 8:30 am – 5 pm excluding major holidays and mandatory trainings, by calling 407-781-1188.